📩 How to request account deletion
To begin the account deletion process, you must send an email to our support team following these instructions:
Email: [email protected]
Subject: I want to delete my El Dorado account
Email body:
Clearly state that you wish to delete your account.
Briefly explain the reasons why you decided to delete it.
This email must be sent from the email address registered in your El Dorado account.
🔄 What happens after you send your request?
Once we receive your email:
Our support team will review and validate the information provided.
We will reply with the next steps required to continue the process.
We will keep you informed about the status of your account closure until it is completed.
Resolution time may vary depending on your account status and any operational or regulatory checks that may be required.
⚠️ Important information
Make sure you do not have pending balances, ongoing transactions, or active disputes before requesting account deletion.
Account deletion implies the permanent and irreversible loss of access to your account, transaction history, and El Dorado services.
In some cases, certain information may be retained for the period required by applicable legal or regulatory obligations.
Thank you for having been part of El Dorado. 💛