📞 Support & Help
How to reach us and get your questions answered
5 articles
How to contact the support team
Support hours and response timesEl Dorado’s support is fast and available most of the day, with extended service hours.
How to submit evidence in a disputeIn a dispute, you must provide clear and complete evidence so the support team can make a fair decision.
Escalation of complex casesIf your case cannot be resolved in the first instance, it will be escalated to a specialized El Dorado team.
How to delete your El Dorado accountAt El Dorado, we respect your decision and your right to request the deletion of your account at any time. Below, we explain in a clear and simple way how…