📖 When to open a dispute
You should open a dispute if any of these situations occur:
The buyer marked the order as paid, but the seller did not receive the money.
The seller does not release the USDT after the buyer has paid.
There are differences between the agreed amount and the amount actually transferred.
Payment was made using a non-authorized method on the platform.
Suspicious behavior or fraud attempt is detected.
📖 How to open a dispute
Open the order from the El Dorado app.
Select the option Start dispute.
Contact Support indicating that you have started a dispute.
Describe the problem in as much detail as possible.
Upload the receipts or screenshots to support your case (e.g., payment receipts, bank statements, transfer confirmations).
📖 What happens after opening a dispute
El Dorado will hold the funds in escrow until the case is resolved.
The support team will review evidence from both parties.
A fair and binding decision will be made:
Release the USDT to the buyer.
Return the USDT to the seller.
🔒 Important notes
Disputes should only be opened in real cases with clear evidence.
Trying to mislead or abuse the system may result in permanent account suspension.
Resolution times may vary depending on case complexity.
💡 Useful tips
Always keep payment receipts until the order is completed.
Double-check payment details before transferring money.
Keep communication inside the app for greater security.
📲 Useful links
👉 With El Dorado’s dispute system, you can resolve any issues in your P2P transactions safely, fairly, and reliably.