📖 What evidence can you provide
Payment receipt: bank receipts, transfer confirmations, or payment app screenshots.
Bank statements showing the transaction related to the order.
Screenshots of the P2P order in the El Dorado app.
Relevant conversations (only inside the app, never external).
📖 How to submit evidence
Open the disputed order in the El Dorado app.
Select the option Start dispute.
Contact Support in the in-app chat and let them know you started a dispute.
In the support chat, upload your evidence (receipts, screenshots, statements, etc.).
Briefly explain what each piece of evidence shows to help with the review.
📖 What happens after submitting evidence
El Dorado’s team will review the evidence provided by both parties.
If more information is needed, support will request it directly in the chat.
Once all evidence is evaluated, a fair decision will be made:
Release the USDT to the buyer.
Return the USDT to the seller.
🔒 Important notes
Evidence must be clear, legible, and verifiable.
Edited files or conversations outside the app are not accepted.
Submitting false or manipulated evidence may result in permanent account suspension.
💡 Useful tips
Always keep your payment receipts until the order is closed.
Upload evidence as soon as possible to avoid delays.
Be clear in your explanation: it helps support resolve the dispute faster.
📲 Useful links
👉 Submitting evidence correctly through the support chat ensures your dispute is resolved quickly, fairly, and transparently.