What's happening with my card?
On [DATE] we're updating El Dorado Virtual Cards. That day you'll have a new card, with a new number, a new CVV and a new expiration date.
You don't need to pay the issuance fee again, or verify your identity again. What you do need to do is three quick steps, explained below.
What changes, what doesn't, and what gets better?
Changes: the card number, the CVV and the expiration date.
Doesn't change: your balance. It stays exactly where it is, in the same account. You don't need to move it or verify your identity again.
Gets better: the new card works on more platforms than the current one. We're also adding a security PIN and new features for your day-to-day soon.
Your current card stops working on [DATE]. Any payment attempted with the old details will be declined.
What do I need to do on [DATE]?
Three things, in this order:
Update your card in the app. You'll find a button to do it. It takes a few seconds, and that's where your new details appear.
Enter the new details on any service where you have recurring charges.
Remove the old card from Apple Wallet or Google Wallet, then add the new one. Remove first, add second.
đ The first step is the one that matters. Your current card is deactivated on [DATE] whether you update it or not. If you don't update it, you won't be able to see your new details or use the card.
Where do I find my new card details?
Open the El Dorado app.
Go to the Card Mini App.
Select the button to update your card.
Select "View details".
There you'll find the number, expiration date and CVV of your new card.
Which services do I need to update?
Any service that has your card saved to charge you on a recurring basis. The most common ones:
Streaming: Netflix, Spotify, Disney+, HBO Max, YouTube Premium, Apple Music, Prime Video
Tools and software: Adobe, Canva, Figma, Notion, ChatGPT, Google One, Microsoft 365, iCloud
Advertising: Meta Ads, Google Ads, TikTok Ads, LinkedIn Ads
Shopping and delivery: Amazon, Mercado Libre, Uber, Rappi, PedidosYa, Shein, Temu
Travel: Booking, Airbnb, Expedia, airlines
Other: Steam, PlayStation Store, Patreon, Substack, gyms, insurance
đ If you have active ad campaigns, start there. A declined charge on Meta Ads or Google Ads can pause your campaigns or affect your ad account.
You can start putting that list together today, even without the new details. With the list ready, you'll get it all done in ten minutes on [DATE].
What happens if I don't update a service?
That charge will fail when the service tries to use the old details. You don't lose any money: the payment simply doesn't go through.
To fix it, enter your new card details on that service and billing resumes normally.
Frequently asked questions
Do I have to pay the issuance fee again? No. The change is free.
Do I have to verify my identity again? No. Your verification is still valid.
Do I have to move my balance? No. It stays the same, in the same account.
What happens if I don't update the card in the app? The old one is deactivated anyway. Without updating, you won't be able to use the card or see your new details.
Does the daily limit change? No. It's still 2,000 USD.
Can I keep using my old card? No. It stops working on [DATE].
What happens to my past transactions? They remain available in your history inside the app.
About security
We will never ask you for your card number, CVV, password or a code by email, WhatsApp or social media. Everything is handled inside the app. If someone asks you for it, it's a scam.
Need help?
Reach out through the support chat in the app or email us at [email protected]