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Security tips to protect your El Dorado account

Follow these recommendations to keep your account safe and prevent unauthorized access.

Updated over 6 months ago

📖 Main security tips

  1. Use a strong password

    • Combine uppercase, lowercase, numbers, and symbols.

    • Avoid personal information (birthdays, names, etc.).

  2. Enable two-factor authentication (2FA)

    • Add an extra layer of security with Google Authenticator or Authy.

  3. Never share your credentials

    • Do not give your email, password, or verification codes to anyone, not even the El Dorado team.

  4. Beware of suspicious links

    • Avoid logging in from links sent via email, WhatsApp, or social media.

    • Always access through the official El Dorado app.

  5. Use trusted devices

    • Avoid logging in on public computers or unsecured Wi-Fi networks.

    • Keep your phone’s operating system updated.

  6. Monitor your activity

    • Regularly check your transaction history in the app.

    • If you notice suspicious activity, contact support immediately.


🔒 Important notes

  • El Dorado will never ask for your password or verification codes via email, social media, or phone.

  • Report any suspicious messages to the support team.


💡 Useful tips

  • Change your password at least every 6 months.

  • Use a password manager to store your credentials securely.

  • Enable device notifications to stay updated on your account activity.


📲 Useful links


👉 By following these practices, your El Dorado account will be much better protected against unauthorized access or fraud attempts.

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