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How to recognize and avoid fraud or phishing attempts

Learn how to identify fake messages and protect your account against scams and fraud.

Updated over 6 months ago

📖 Common signs of fraud or phishing

  1. Suspicious emails or messages

    • Messages pretending to be from El Dorado but sent from unknown addresses.

    • Spelling errors, fake logos, or aggressive wording are red flags.

  2. Fake links

    • Websites with addresses similar to the official one (e.g., eldorado-pay.io instead of eldorado.io).

    • Always check that you are on the official app or website: https://eldorado.io.

  3. Requests for sensitive data

    • No El Dorado team member will ever ask for your password, 2FA codes, or banking information via email or external chat.

  4. Too-good-to-be-true offers

    • Promises of quick profits, fake discounts, or supposed welcome bonuses not listed in the official app.


🔒 Important notes

  • El Dorado will never ask for your password or codes via social media, WhatsApp, email, or phone.

  • If you receive a suspicious message, do not click on links or download attachments.


💡 Useful tips

  • Bookmark the official site: https://eldorado.io.

  • Only use the official El Dorado app from the App Store or Google Play.

  • Enable 2FA to protect your account even if someone obtains your password.

  • Immediately report any suspicious attempt to support.


📲 Useful links


👉 With these recommendations, you’ll be able to detect and avoid fraud or phishing attempts, keeping your information and money safe in El Dorado.

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