📖 Common reasons for temporary blocking
Multiple failed login attempts
To protect your account, El Dorado temporarily blocks access after several incorrect password or 2FA attempts.
Suspicious activity detected
If access is detected from an unusual location or device, your account may be blocked preventively.
Compliance review
Accounts can be paused while additional information about funds or user activity is verified.
Violation of security policies
Using unauthorized methods, breaching terms, or attempting fraud can result in temporary or permanent blocking.
🔒 Important notes
Temporary blocks are a protection measure, not a punishment.
If your account is under compliance review, you must provide the requested documentation.
In serious violations, the account may be permanently blocked.
💡 What to do if your account is blocked
Check your email
El Dorado will notify you of the reason for the block and required actions to unlock your account.
Contact support
If you didn’t receive an email or need more details, open a ticket in the support chat.
Prepare additional documentation
For compliance reviews, you may need to provide proof of income, economic activity, or additional identification.
📲 Useful links
👉 A temporary block is a measure to protect your account and funds. With the right documentation and support, you can quickly regain access.