El Dorado

Monday to Friday: from 8:00 am to 4:00 am the next day (local time).

Saturday and Sunday: from 10:00 am to 6:00 pm (local time).

- Monday to Friday: from 8:00 am to 4:00 am the next day (local time).
- Saturday and Sunday: from 10:00 am to 6:00 pm (local time).

___________________________________________________________

First response time: around 5 minutes.

Average ticket resolution time: approximately 50 minutes.

- First response time: around 5 minutes.
- Average ticket resolution time: approximately 50 minutes.

Times may vary depending on case complexity or ticket volume.

- Your username.
- A clear description of the problem.
- Screenshots or receipts, if applicable.

- Times may vary depending on case complexity or ticket volume.
- To speed up resolution, always include:
 - Your username.
 - A clear description of the problem.
 - Screenshots or receipts, if applicable.

For urgent cases, use the in-app chat for faster replies.

Avoid opening multiple tickets for the same issue — it may cause delays.

Check the Help Center before contacting support: many answers are available 24/7.

- For urgent cases, use the in-app chat for faster replies.
- Avoid opening multiple tickets for the same issue — it may cause delays.
- Check the Help Center before contacting support: many answers are available 24/7.

<a href="https://faq.eldorado.io/en/articles/12382258-how-to-contact-the-support-team">How to contact the support team</a>

<a href="mailto:support@eldorado.io" rel="nofollow noopener noreferrer" target="_blank">El Dorado Support</a>

<a href="https://eldorado.io/en/legal/privacy-policy/" rel="nofollow noopener noreferrer" target="_blank">Privacy Policy</a>

- <a href="https://faq.eldorado.io/en/articles/12382258-how-to-contact-the-support-team">How to contact the support team</a>
- <a href="mailto:support@eldorado.io" rel="nofollow noopener noreferrer" target="_blank">El Dorado Support</a>
- <a href="https://eldorado.io/en/legal/privacy-policy/" rel="nofollow noopener noreferrer" target="_blank">Privacy Policy</a>

👉 With extended service hours and fast response times, El Dorado’s support team is always ready to help you.

El Dorado’s support is fast and available most of the day, with extended service hours.

Support hours and response times

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Support hours and response times

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