📖 Service hours
Monday to Friday: from 8:00 am to 4:00 am the next day (local time).
Saturday and Sunday: from 10:00 am to 6:00 pm (local time).
📖 Average response times
First response time: around 5 minutes.
Average ticket resolution time: approximately 50 minutes.
🔒 Important notes
Times may vary depending on case complexity or ticket volume.
To speed up resolution, always include:
Your username.
A clear description of the problem.
Screenshots or receipts, if applicable.
💡 Useful tips
For urgent cases, use the in-app chat for faster replies.
Avoid opening multiple tickets for the same issue — it may cause delays.
Check the Help Center before contacting support: many answers are available 24/7.
📲 Useful links
👉 With extended service hours and fast response times, El Dorado’s support team is always ready to help you.