📖 Ways to contact support
In-app chat
Open the El Dorado app.
Go to your user profile (top right) and select Support.
Start a direct chat with our team.
Email
Write to us at: [email protected]
Include your username, a clear description of the issue, and screenshots if possible.
Help Center
Access articles and guides in our FAQ section.
Available 24/7 with constant updates.
🔒 Important notes
Support will never ask for your password or private keys.
All cases are handled only through official channels.
Avoid sharing personal information in non-verified spaces.
💡 Useful tips
Have your username ready before contacting support.
Clearly describe the issue for faster resolution.
Include receipts, screenshots, or error messages if available.
📲 Useful links
👉 El Dorado’s support team is ready to help you solve any issue quickly, securely, and reliably.